Return, Refund & Exchange Policy
Shop with confidence. We value your trust.
At Ibtadaa, we believe that trust is built through transparency, reliability, and exceptional service. We take pride in offering carefully selected, high-quality products, and every order is thoroughly inspected before dispatch. However, if your purchase does not meet expectations, this policy outlines a clear, fair, and customer-focused process for returns, refunds, and exchanges.
- Quick Summary
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Return Window: 7 days from delivery
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Condition: Unused, in original packaging
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Refund Processing: 5–7 business days
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Exchange: Subject to stock availability
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Return Shipping: Depends on reason (see below)
- Return Eligibility
You may return your product if all the following are true:
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Product was received damaged, defective, or incorrect
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Item is unused and in original packaging
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All accessories, tags, and invoice are included
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Return request is made within 7 days of delivery
- Non-Returnable Items
Returns will not be accepted for:
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Used, washed, or altered products
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Missing original packaging or tags
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Sale or clearance items (unless defective)
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Opened personal care or hygiene items
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Customized or special-order items
- Return Request Process
To request a return:
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Contact our support team with your order number
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Provide photos or video proof if the item is damaged or incorrect
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Wait for approval confirmation from our team
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Follow the return instructions provided
Unauthorized returns may be refused.
- Delivery Charges Responsibility
Ibtadaa pays return shipping if:
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Wrong item delivered
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Product arrived damaged
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Verified manufacturing defect
Customer pays return shipping if:
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Changed mind or no longer wants the item
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Wrong size, color, or variant selected
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Order placed by mistake
- Inspection & Approval
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Returned items are inspected within 1–3 business days
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If approved → refund or exchange processed
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If rejected → item may be shipped back
Our Promise
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Every product is carefully inspected before dispatch
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We guarantee honest, fair, and fast resolution for any issue
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Your trust is our most valuable asset
- Refund Policy
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Approved refunds are processed within 5–7 business days
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Refund issued to the original payment method
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Cash on Delivery (COD) orders refunded via bank transfer or store credit
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Processing time may vary depending on your bank or payment provider
- Exchange Policy
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Exchanges are possible if the item qualifies for return and the replacement is in stock
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If replacement is unavailable, customer may choose:
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Full refund
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Store credit
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Alternative product of equal value
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- Customer Support
Need help with a return, refund, or exchange?
Contact our support team via email or WhatsApp. We are always ready to assist you promptly and professionally
Have Questions Or Concerns?
About Ibtadaa
We deliver quality lifestyle products
with style & care. Crafted with care,
delivered with love.